FAQ
When can I check-in and out?
Check-in can happen from 3PM and check-out can happen no later than 12 noon. If you are in need of an earlier check-in or a later check-out, we kindly ask you to contact us and then we will do our best to meet your request. In any case, you can leave your luggage free and securely in our care.
When can I enjoy my breakfast?
You can enjoy a breakfast from the buffet in our morning restaurant Monday-Friday from 6.30AM-10.00AM and weekends from 7AM-10.30AM. Please remember to book a timeslot for breakfast in weekends and during holidays. Furthermore, if you need to check-out early or are in a hurry from the very early morning, we offer you an Early Breakfast from 6.30am in our Tivoli Lobby Bar. You can enjoy your breakfast at the bar or as ‘to go’.
Can I get access to free Wi-Fi?
Yes, you can use our free Wi-Fi everywhere in the hotel.
How often is the room cleaned if I stay several nights in a row?
We leave it to you to decide, whether you want daily cleaning of the room, when you stay several nights in a row. In the same way as you can decide when you want your towels changed. This means that we do not automatically clean your room, we let you decide. We automatically clean your room on the 4th day.
If you still want daily cleaning of the room and/or new towels, we are happy to do so. You just have to notify the reception before 10PM the night before. Remember to provide us with your room number.
Where can I park my car, and what is the price?
You are welcome to park your car in our monitored underground car park beneath the hotel. If you park on level A, the hourly rate is
Is the hotel disabled-friendly?
Yes, we have several disabled-friendly rooms, which, apart from the traditional furnishing, have a large double bed, extra floor space, wide doors and a toilet with arm supports and higher seating. If you need a disabled-friendly room during your stay, we kindly ask you to contact us directly at +45 3268 4210 or via email. Read more about our disabled-friendly rooms here.
How can I get to the hotel?
You can easily get to our hotel whether you arrive in Copenhagen by flight, ferry from Oslo or train. Read more about your availabilities of transportation here.
Can I bring my dog?
Yes, your pet is more than welcome and allowed everywhere in the hotel (except in our restaurants). However, the dog must not be left alone in at any time. Please let us know in advance if you wish to bring your dog, so we can arrange a dog-friendly room for you when you arrive. Read more here.
When is the reception open?
Our reception is open 24 hours a day. If you are in need of a table reservation, transfer, parking, car or bike rental, recommendations for must-sees or anything alike, we are more than happy to assist you.
When can I eat in the restaurant?
You can enjoy your lunch or dinner at different restaurants in our hotel whether you are in the mood for a tender steak, sushi or something third. See how we can make your taste buds happy here.
When can I go for a swim in the pool?
Our pool is open from 7:00AM to 10PM. During holidays, there may be different opening-hours.
When can I use the fitness center?
Our fitness center is open from 6:00AM to 10PM. During holidays, there may be different opening-hours.